This Privacy Policy (“Privacy Policy”) describes what information Akna Medical Private Limited (“Company”), as the operator of the domain name and the owner www.supplythis.com (“Website”) created by (“We” or “Company” or “Us” or “Our”) in connection with the combine services offered by the Company, under the brand name supplythis.com may collect from a user (“You”, “Your” or “User”), on or through Our website www.supplythis.com) (the “Website”)


When You access or use the Website or in relation to any other services like the entire spectrum of the Akna Business which shall, inter alia, include wholesale, distribution, purchasing, and storing of pharmaceutical and nutraceutical products to cater to the needs of Hospital pharmacies, healthcare service providers, healthcare aggregators, and healthcare business entities under a valid drug license obtained from the Food and Drugs Administration (“FDA”) and license issued by Food Safety and Standards Authority of India (“FSSAI”) rendered by Us (“Services”) The Website is for business-to-business transactions.


This Privacy Policy is published in compliance with, inter alia:

  • Section 43A of the Information Technology Act, 2000 (“IT Act”);
  • Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).




  • By accessing or using the Website or the Service, or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract under the laws of the Republic of India, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
  • You hereby consent to Our collection, use, sharing, retention, and disclosure of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at Our sole discretion, at any time, and any continued use of the Services or the Website, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy (made available on the Site) from time to time to keep yourself updated with any changes or modifications made to the terms hereof.
  • If You are accessing or using Services on the Site from an overseas location, You do so at Your own risk and shall be solely liable for compliance with any applicable local laws.
  • If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Website or any Services. If You do not provide the information We require, We may not be able to provide all the Services to you. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this Privacy Policy on this Website periodically.




The information that we may collect broadly falls into the following categories:

Information Provided by You

you may be asked to provide certain information to us, which may include information such as:

  • contact details that are necessary for registering for an account on the Website on behalf of a User or the Company, including but not limited to, name, address, phone number, email, and address;
  • details provided when You subscribe to the newsletter, respond to a survey, use live chat, open a support ticket, provide us with feedback on our Website, products or services, fill up a form on our Website;
  • identity information, drug license, and/or related information about your business, such as your company name, business type, and industry, corporate registration details and information about requisite licenses required under the applicable law;
  • if you are an individual, details or preferences about the goods and products that you may be interested in buying via the Website and any details or preferences relevant to your purchases;
  • in connection with the facilitation of transactions, purchases and payments over the Website, certain payment information. This might include bank account numbers, billing and delivery information, credit/debit card numbers, and expiration dates, to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Website;
  • any information provided to us in connection with disputes or to support complaints in connection with the Website or goods and/or services purchased via the Website. Please note, the complaints regarding the products and services on the Website and/or disputes between the Users and the Company regarding the Website, and under such circumstances, we will process data provided to us by the Users and/or the Company that is relevant to the disputes or complaints submitted.
  • Information you submit to the Website for publication may be made publicly available on the Website and therefore accessible by any internet/Website user. You should exercise caution when deciding what information, you submit to us for publication.
  • If you contact us (such as via our customer services department chat service, telephone or email), we may record a copy of your correspondence and may ask for additional information to verify your identity.

Information that we collect automatically

  • We will collect contact details and other information of users from publicly available sources for the purposes of verifying the users and performing due diligence on the users.
  • We will collect details of user activities, transactions and interactions on the Website including information relating to the types and specifications of the products and services purchased, pricing and delivery information, dispute and complaint records, communications between users and any information disclosed in any discussion forum.
  • From time to time, we may also collect information about the existing and prospective users, during or in connection with trade shows, industry events and/or other functions. Including representative contact names, addresses, phone numbers, fax numbers and email addresses.
  • If you visit our Website, we will automatically collect certain information from your device such as IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g. state or city-level location), browsing patterns and details of how you have interacted with our Website and the products and services available on it. In addition, we gather statistical information about the Website and visitors to the Website including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website.


The IT Act and the SPDI Rules regulate the collection, usage, retention, and disclosure of personal information.

You agree that You are providing all information to Us voluntarily.

By using our Services or accessing our Website, You are providing Us with Your consent to Our use, collection, and disclosure of personal information. You may choose to not provide Us with personal information, but in the event that You do so, We will be unable to provide You access to the Website or provide Services through Our Website.




We collect and use your information for the following purposes:

  • verifying your identity and conducting security, KYC (know-your-customer) and anti-money laundering diligence and background checks in order to set up user accounts;
  • verifying your eligibility to register as a user of the Website in accordance with our Privacy Policy and terms of use;
  • setting up / administering user accounts, including providing log-in IDs and developing a Website profile;
  • providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;
  • facilitating communication between the User and the Company via the Website, processing transactions and settlements between the User and the Company made over the Website, assessing fund withdrawal requests from the Company;
  • assessing and monitoring account security and transaction risks of users of the Website, detecting and preventing fraud, money laundering, and other security incidents;
  • performing research or statistical analysis in order to improve the content and layout of the Website, and to improve the product offerings and services on the Website, including, for example, using anonymized data for machine learning purposes.
  • We use the information that You provide for such purposes as responding to Your requests, improving Our Website, or communicating with You.
  • For non-targeting reasons such as frequency capping, compliance, billing, ad reporting, market research, or product development purposes;
  • To comply with applicable law;
  • To conduct audits and quality assessment procedures.
  • To analyze the use of Our resources, troubleshoot problems, and improve Our Services, by using the information regarding Your mobile device and software.
  • Contacting users, both during and after order, for updates, resolution of queries, or offering new products or services;
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our policies, or as otherwise required by applicable law;
  • To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Website, or the introduction of any future fees or charges that We may collect at the time for the provision of Our Services to You; or
  • To contact You, by way of SMS, email, and phone calls, from time to time to record Your valuable feedback on Services, as they currently stand, and/or any potential products and services that may be offered in the future.



  • We may disclose information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfilment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our user agreement, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose any person specific information to third parties without your explicit consent.
  • We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: .enforce our Terms of Use or Privacy Policy; respond to claims that posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
  • We and our affiliates might share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.



  • We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Website. Please be aware that, although we endeavour to provide reasonable security for the information we process and maintain, no security system can prevent all potential security breaches.
  • We maintain all customer data in a carrier-class secure facility protected by firewalls and other security devices.
  • We regularly conduct VAPT (Vulnerability Assessment Penetration Testing) of the Website.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
  • In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.



  • By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
  • If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.



Like any other website or service, we also use cookies. These cookies are used to store information including your preferences, and the pages you accessed or visited on the Website. The information is used to optimize the users’ experience by customizing our Website content based on your browser type and/or other information.;



If You have any concern about privacy or grievances on the Website, please contact us with a thorough description and We will try to resolve the issue for You.


If you have any concerns or questions in relation to this Privacy Policy, You may address them to Our grievance officer at:

Name: Kartik Sean Deshpande

Postal Address: 3rd Floor, no. 60, Kanakapura Rd, Doddakallasandra, Konanakunte, Bengaluru, Karnataka 560062

Eamil I.d.: support@supplythis.com

Phone No.: +91 635 635 6905




  • You may review, correct, update, and change the information that You have provided by logging into Your account. However, You are not permitted to delete any part of the personal information or any other information generated on the Website. You may update Your information at any point by writing to Us at the details indicated below in the contact section.
  • Should You choose to update Your personal information or modify it in a way that is not verifiable by Us, or leads to such information is incorrect, We will be unable to provide You with access to Our Site, or the Services, and such modification may be regarded as the User seeking to discontinue his or her access to Our Site, or the Services.
  • We reserve the right to verify and authenticate Your identity and Your personal information in order to ensure the accurate delivery of Services. Access to or correction, updating, or deletion of Your personal information may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.



  • THIRD PARTY LINKS: Our Website links to other websites that may collect information about you. We are not responsible for the privacy practices or the content of those linked websites.
  • DATA RETENTION: We may retain the information provided by you for as long as the Website is being used by You and for a reasonable time thereafter. We will further retain information collected automatically for up to 2 year(s) and thereafter may store it in aggregate. If you would like Us to delete the information provided by you through the Website to Us, You may contact us at support@supplythis.com and we will respond in a reasonable time. Please note that some or all of the information provided by You may be required in order for the Website to function properly. You further authorize us to share the secondary sales and stock data with third parties or affiliates. The data so disclosed will be at a consolidated level and will not constitute as personal information.
  • INDEMNITY: You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Website or otherwise and Your use and access of websites, Websites and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information or SPDI or any other information which you may have disclosed to such third parties.